Refund policy
Refunds for Canceled Orders
As BAIREZ produces each piece on demand, you can cancel your order during the preproduction period, NOT when your product has already been produced or has been shipped.
BAIREZ will only make changes when the client's request has not been made according to the order placed.
The purchased products will be returned to us in perfect condition and in their original packaging so that we can process a change or refund.
For returns, keep your invoice or proof of purchase receipt.
We can not offer a return of items without proof of purchase.
You should ALWAYS contact us at info@bairez.com, so we can help you make the return and corroborate the existence of the error.
For hygiene reasons, we are unable to accept returns on earrings unless faulty.
We will refund the cost of the order to the original payment method you used for your order.
While the BAIREZ refund is immediate, once we have received the wrong or defective product, your bank or PayPal may take up to several business days to fully process the release.
Keep in mind that if you used a credit card to pay for your order, sometimes the refunds will not be visible. If they were made immediately after the initial payment, then no money was charged on your card.
Will I Have to Pay Duties or Import Tax on My Order?
Unfortunately, duties or import taxes are not included in the cost of shipping. Contact the customs office in the country of destination for more information about applicable duties or taxes. The amount of the import tax is determined by the classification of the traded product.
As BAIREZ produces each piece on demand, you can cancel your order during the preproduction period, NOT when your product has already been produced or has been shipped.
BAIREZ will only make changes when the client's request has not been made according to the order placed.
The purchased products will be returned to us in perfect condition and in their original packaging so that we can process a change or refund.
For returns, keep your invoice or proof of purchase receipt.
We can not offer a return of items without proof of purchase.
You should ALWAYS contact us at info@bairez.com, so we can help you make the return and corroborate the existence of the error.
For hygiene reasons, we are unable to accept returns on earrings unless faulty.
We will refund the cost of the order to the original payment method you used for your order.
While the BAIREZ refund is immediate, once we have received the wrong or defective product, your bank or PayPal may take up to several business days to fully process the release.
Keep in mind that if you used a credit card to pay for your order, sometimes the refunds will not be visible. If they were made immediately after the initial payment, then no money was charged on your card.
Will I Have to Pay Duties or Import Tax on My Order?
Unfortunately, duties or import taxes are not included in the cost of shipping. Contact the customs office in the country of destination for more information about applicable duties or taxes. The amount of the import tax is determined by the classification of the traded product.